Privacy Policy

Last updated: January 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email, phone number)
  • Identity verification documents (KYC)
  • Financial information (payment details, transaction history)
  • Communication data (support tickets, emails)

2. How We Use Your Information

We use collected information to:

  • Provide and improve our services
  • Process transactions and send related information
  • Verify your identity and prevent fraud
  • Comply with legal obligations
  • Send promotional communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist our operations
  • Law enforcement when required by law
  • Financial institutions for payment processing

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your data.

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to data processing
  • Data portability

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. We may retain certain information for legal compliance purposes.

7. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@novatrade.com